Public offer agreement
On the provision of dental services
This translation is for reference only. The legally binding text is the Ukrainian version of this document.
Document contents
- Preamble
- 1. General provisions
- 2. Acceptance of the agreement
- 3. Subject of the agreement
- 4. Place of service
- 5. Procedure for providing services
- 6. Cost of services and payment procedure
- 7. Procedure for acceptance of services
- 8. Rights and obligations of the patient
- 9. Rights and obligations of the provider
- 10. Implants
- 11. Quality of services
- 12. Warranty terms
- 13. Patient's personal data
- 14. Confidentiality
- 15. Liability of the parties
- 16. Force majeure
- 17. Dispute resolution
- 18. Amendments to the agreement
- 19. Term of the agreement and other terms
- 20. Additional arrangements between the parties
- 21. Provider's details
EURO ZET LLC, code 43649265, registered in the Unified State Register on 05.06.2020, 1 069 102 0000 045053 (hereinafter referred to as the "Provider"), and the Individual who has applied to the Provider to receive medical dental services (hereinafter referred to as the "Patient"), together referred to as the "Parties" and each separately as a "Party", have concluded this agreement as follows:
Preamble
Terms used in this Agreement:
Acceptance means the Patient's full and unconditional response to the Provider's offer to conclude the Agreement. The Agreement is deemed concluded without being subsequently signed from the moment the Patient applies to the Provider, orally or in writing, to receive services, signs the Patient Questionnaire or performs other actions provided for by the Agreement that indicate consent to comply with the terms of the Agreement (signing a treatment plan, actually starting to receive services, paying the Provider's invoice, etc.), without signing a written copy. The date of the Patient's first application to the Provider is deemed the date of conclusion of this Agreement. The Patient is deemed to have read the Agreement at the moment the Agreement is concluded. Acceptance is the Patient's full, unconditional and unreserved acceptance of the terms of this Agreement and means the Patient's consent to all terms of this Agreement without exceptions or additions. Acceptance of this Agreement also confirms that the Patient understands the meaning of their actions, that all terms of this Agreement are clear to them, and that the Patient is not acting under the influence of error, deception, violence, threat or the like.
Provider's Website means the web page on the Internet at www.eurozet.ua, which is the official source of information for Patients about the Provider and the services it provides.
Medical history (anamnesis) means information about the course of a disease or state of health that the patient recalls when questioned by a dentist or an anesthesiologist.
Diagnosis means determining the nature of a disease by identifying objective or subjective signs of disease (the features of its course).
Personal data base means a named set of organized personal data in electronic form and/or in the form of personal data card files.
Diagnostics means examination and individual procedures to establish or clarify the Patient's state of health and to detect diseases (the features of their course).
Informed voluntary consent means the Patient's consent to diagnostics, treatment, surgery and anesthesia, which is executed in writing and may additionally be executed in a form determined by the Provider before the first service is provided.
Method means a certain procedure and scope of application of medical (other) methods of treatment, examination, etc.
Personal data processing means any action or set of actions, such as collection, registration, accumulation, storage, adaptation, modification, updating, use and dissemination (distribution, sale, transfer), depersonalization and destruction of personal data, including with the use of information (automated) systems;
Pathology means a specific process of disease development, impaired operation or functions of organs, or tissue condition that has a negative effect on the human body.
Treatment plan means the scope, types and order of services (treatment, examination, preventive measures, etc.) selected by the attending doctor and agreed with the Patient, together with their preliminary cost and estimated time frames.
Informed voluntary consents means the Patient's consent to diagnostics, anesthesia, treatment and surgical interventions using treatment methods in the following medical specialties: dentistry, orthodontics, prosthetic dentistry, general dentistry, oral surgery, pediatric dentistry. The Patient's agreement to receive services in the office confirms that the Patient has read the content of the informed consents and agrees with them, and confirms that the Patient had the opportunity to ask the Doctor all questions of interest regarding diagnostics and treatment and received complete information.
Rules means the Internal Rules of the dental office, approved by the Provider and binding on the Patient, which the Patient must read before concluding the agreement Public agreement means a transaction for the provision and receipt of dental and anesthesiology services that establishes the same terms of provision of these services for all Patients on the terms of a public offer from the moment it is accepted by the Patient.
Public offer means the Provider's proposal, addressed to any individual in accordance with Article 641 of the Civil Code of Ukraine, to conclude an agreement with it on the terms set out herein.
Prevention means a set of medical measures to prevent diseases;
Dental service means a certain action or set of actions performed by medical staff in the Provider's dental office for the purpose of prevention, diagnostics, treatment or rehabilitation of the Patient's diseases, pathologies or conditions Parties to the agreement (Parties) means the Provider and the Patient.
Online service means information and advisory services in the form of consultations by the Provider by phone.
1. General provisions
1.1. In accordance with Articles 633, 634, 641 of the Civil Code of Ukraine, this Agreement is a public Agreement (public offer) that contains all essential terms of the provision of medical dental services by the Provider and offers an unlimited number of individuals (Patients) to receive medical dental services on the terms set out in this Agreement.
1.2. The terms of this Agreement are the same for all Patients, except for those granted relevant benefits under the legislation of Ukraine, if any.
1.3. The Provider has no right to refuse to conclude this Agreement if it is able (including technically, in terms of staff, organizationally, etc.) to provide medical dental services to the Patient.
1.4. The Provider confirms that it holds all permits required to conduct business activities in medical practice related to the performance of this Agreement, and is liable in the event of violation of the Patient's rights in the course of performing the Agreement and providing the Services.
1.5. The Provider provides medical dental services on the basis of a license for medical practice
1.6. The Agreement is binding on the Provider from the moment it is published on the Provider's website and placed in the Consumer Corner (folder) in free access for review.
1.7. If the legislation of Ukraine establishes rules that contradict this Agreement, the relevant rules of the legislation of Ukraine shall prevail.
2. Acceptance of the agreement
2.1. The Agreement is deemed concluded, without being subsequently signed by the Parties, from the moment the Patient applies, orally or in writing, to the Provider's dental office to receive medical dental services or performs other actions provided for by this Agreement that indicate acceptance of all terms of this Agreement.
Actions of the Patient that confirm the conclusion of this Agreement include: signing a treatment plan, a questionnaire, an informed consent to diagnostics and treatment or a survey questionnaire, actually starting to use the services, paying the Provider's invoice, etc.
2.2. By agreement of the Parties, the date of the Patient's first application to the Provider is deemed the date of conclusion of this Agreement. The Patient is deemed to have read the Agreement at the moment the Agreement is concluded. When ordering an online consultation, by their request the Patient confirms consent to the processing of personal data and to receiving information, including information of a medical nature, by means of communication.
2.3. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to conclude and perform this Agreement in accordance with its terms.
2.4. By concluding the Agreement, the Patient automatically agrees to the full and unconditional acceptance of the provisions of this Agreement and all possible annexes to it.
2.5. Before starting to use medical dental services, each Patient must read the terms of this Agreement, the rates for the Services, the Provider's warranty obligations, and the Rules of stay and service of Patients in the Provider's dental office, which are posted (published) on the Provider's official website and in the Consumer Corner (folder).
2.6. All terms of the Agreement set out in this Public offer are binding on the Parties. If the Patient does not agree with the terms of the Agreement, they have no right to conclude this Agreement.
2.7. At the Patient's written request, the Provider shall provide the Patient with a written form of this Agreement certified by the signature of the Provider's authorized person.
3. Subject of the agreement
3.1. On the Patient's instruction and with the Patient's approval, the Provider undertakes to provide the Patient (or the person in whose interests this Agreement is concluded) with one or more paid medical dental services from the Provider's List of medical services, aimed at improving the Patient's health and in accordance with the established diagnosis (hereinafter, the Services), and the Patient undertakes to accept and pay for the Services on the terms set out in this Agreement.
3.2. The scope, type, cost and time frames of the Services are determined taking into account the Patient's health, medical indications, the Patient's wishes and the Provider's technical capabilities.
3.3. Based on the initial examination of the Patient, the attending doctor establishes a preliminary diagnosis, determines the methods and possible treatment options, the consequences of treatment and expected results, the degree of risk and possible complications, and informs the Patient about this in detail.
3.4. Following the initial examination, the attending doctor draws up a Treatment plan that defines the scope of Services agreed by the Parties and their preliminary cost. A necessary condition for the performance of the Agreement is the Patient's consent to the proposed Treatment plan, confirmed by the Patient's signature or by the Patient actually receiving the services specified in the Treatment plan.
3.5. During the term of the Agreement, the Parties may draw up several Treatment plans (in which case the terms of an additional Treatment plan supplement the previous Treatment plan) or change the Treatment plan.
3.6. The Patient agrees that, if an additional examination or a consultation with a specialist who is not available at the Provider is needed, the Patient must undergo such examination or consultation within the time frames set by the Provider, paying for these services at the rates of the relevant medical institutions.
4. Place of service
4.1. The dental facilities are located at the following addresses:
- 21 Levka Lukianenka St, building 4, Kyiv
- 14B Kniazhyi Zaton St, Kyiv
5. Procedure for providing services
5.1. The Services are provided in the Provider's dental office in accordance with the Rules, using certified equipment and medical devices and materials approved for use.
5.2. The attending doctor is assigned by the Provider.
5.3. The Services are provided in accordance with the Patient's Informed voluntary consent to diagnostics, treatment, surgery and anesthesia, which is executed in the form established by the legislation of Ukraine and may additionally be executed in a form (questionnaire) determined by the Provider, before the first Service is provided and before other Services, the list of which is determined by the Provider. The Parties have agreed that signing the informed consents and/or questionnaires is a necessary condition for starting the provision of the Services.
5.4. The Services are provided during the Provider's working hours. The Services are provided by prior appointment, made by phone or when the Patient applies in person. Services may be provided without a prior appointment only if no other Patients have an appointment for that time. The date and time of each Service are agreed by the Provider and the Patient orally or in writing (by signing a visit schedule or in another informative form).
5.5. The date and time of each Service may be changed at the Patient's initiative before the scheduled time of such Service.
5.6. If the Patient is running late, they must notify the administrator of the Provider's dental office in advance. If being late has shifted the appointment schedule, another visit time is agreed with the Patient.
5.7. The date and time of each Service may be changed at the Provider's initiative in the following cases:
5.7.1. if the Patient's state of health before the Service begins makes it impossible to provide or significantly increases the risk of complications, a threat to the Patient's life or health, or other severe or negative consequences;
5.7.2. force majeure circumstances that make it impossible for the Provider to provide the Service.
5.8. The Provider has no right to disclose to third parties information about the Patient's illness, medical examination, check-up and their results, or the intimate and family aspects of the Patient's life that became known in connection with the performance of this Agreement, except in cases provided for by the legislation of Ukraine.
5.9. The Patient has the right to cancel an online consultation before the Services begin, in which case the full amount paid is refunded, provided that the Patient cancelled the consultation no later than 24 hours before its scheduled time.
5.10. If the Patient gave notice of cancelling an online consultation less than 24 hours in advance, the deposit in the amount of the service cost is not refunded; at the Patient's request, the service may be rescheduled to another day according to the Provider's schedule.
5.11. Payment for a consultation already received online or offline is not refundable.
5.12. When making a prior appointment for treatment or a consultation, the patient pays a deposit of 500 UAH; if the patient gives notice of cancelling the visit later than 24 hours before the appointment, the deposit is not refunded.
6. Cost of services and payment procedure
6.1. The cost of the Services provided under this Agreement is determined according to their scope and the rates for the Services approved by the Provider. The rates for the Services have the legal force of an agreement on an agreed price.
6.2. The preliminary cost of the Services is specified in the Treatment plan and does not include the cost of treating hidden pathologies that may be detected during treatment. After the Treatment plan has been agreed, the cost of general, surgical and orthodontic treatment may change due to hidden pathologies or other circumstances, of which the patient will be notified in advance. If additional services affect the overall result of treatment under the Treatment plan and the Patient refuses them, such Patient may be refused further treatment at the facility, and funds for services not received will be refunded in the case of prepayment.
6.3. The prices specified in the Treatment plan are valid for the period specified in the Treatment plan. After this period expires, the cost of the Services is determined based on the Provider's rates in effect at the time the Service is provided.
6.4. The Patient pays for the Services in one of the following ways at the Patient's choice:
6.4.1. payment in cash;
6.4.2. payment of the Provider's invoices by bank transfer.
6.5. The Patient pays for the Services on the day the Service is provided, before the Service or immediately after it, in the amount of the full cost of the Service provided at the specific visit.
6.6. The Patient has the right to prepay the Services defined by the Treatment plan. The cost of the Services prepaid by the Patient cannot be revised by the Provider if the rates for the Services change, and is set according to the rates in effect on the day of payment.
6.7. For certain types of Services that involve preliminary expenses of the Provider (individual orders of treatment appliances for the Patient from third parties, etc.), the Patient must make a prepayment of 50 to 70% of the cost of such appliances. The prepayment amount and its due date are specified in the Treatment plan and/or in the invoice provided to the Patient in advance.
6.8. Services paid by bank transfer are provided only subject to 100 % prepayment.
6.9. If the total cost of all components of the prepaid Services exceeds the prepayment amount made by the Patient, the Patient must pay the difference no later than the day the Services are completed.
6.10. If the amount of the invoice issued to the Patient at a specific visit exceeds the estimated cost of the Service (part of the Service), the Patient must pay the invoice no later than the day after the Service (part of the Services) is provided. In this case, the Patient must sign a Certificate of services rendered listing the Services provided and stating the amount of the Patient's debt for the Services.
6.11. If the Patient does not have sufficient funds to pay for the Services received, the Patient's debt to the Provider may be formalized by an additional agreement on payment for the Services in installments.
6.12. Treatment under insurance is provided subject to the Provider having previously concluded a relevant Agreement with the insurance company.
6.13. The Patient may be granted a discount on the cost of a Service, the amount of which is determined in the manner established by the Provider.
6.14. If during the provision of the Services they need to be adjusted (additional services provided or the Treatment plan changed), the final cost of the Services under the Agreement is adjusted accordingly. The Parties agree on such changes before the additional or changed Services are provided. The Patient has the right to refuse the adjustment of the Services and continue to receive the Services under the agreed Treatment plan. If such refusal makes it impossible to continue providing the Services for medical reasons, the Provider has the right to terminate this Agreement unilaterally, and the Patient must pay the cost of the Services actually received. If the Patient does not object to the change or addition to the Treatment plan, the provision of the Services continues under the new terms with a new or additional Treatment plan signed.
6.15. If through the Provider's fault the Services are not provided in full, the cost of the Services paid but not provided is refunded to the Patient within three working days from the date the Patient submits a relevant application.
6.16. If the Services (part of the Services) cannot be provided because the Patient failed to attend an appointment with the doctor or another medical procedure, refused to receive further Services, or violated the terms of this Agreement and/or the Rules, the Provider shall refund to the Patient, within three working days from the date the Patient submits a relevant application, the prepayment amount paid, less the expenses actually incurred and the expenses of manufacturing (ordering) treatment appliances for the Patient.
6.17. The Patient has no right to refuse to pay for Services that were agreed and actually provided.
6.18. In all cases where the cost of the Services provided to the Patient is not directly determined by the Treatment plan, including where the Services defined in the Treatment plan were not provided in full, the cost of such Services (part of the Services) is determined according to the Provider's current rates.
6.19. The total cost of the Services under this Agreement is determined as the sum of the cost of all Services provided to the Patient.
6.20. The Patient pays a deposit for the manufacture of orthodontic or prosthetic appliances in the amount of 50% of the preliminary cost of treatment; the deposit is not refunded if the service was not provided through no fault of the Provider or if the Patient refused further treatment.
6.21. Price list for medical services (as of 23 October 2026):
| Code | Service | Price |
|---|---|---|
| 1. General | ||
| 001 | Consultation with treatment planning (service package) | 500 UAH |
| 002 | Use of a sterile kit | 200 UAH |
| 003 | Use of an OptraGate soft retractor | 200 UAH |
| 004 | Use of injection anesthesia | 200 UAH |
| 005 | Rubber dam placement | 200 UAH |
| 006 | Temporary filling placement | 300 UAH |
| 2. Prevention and hygiene | ||
| 011 | Professional hygiene with the VariosCombi device (service package) | 2 800 UAH |
| 012 | Prevention/treatment of hypersensitivity, 1 tooth (desensitizer/fluoride varnish) | 300 UAH |
| 013 | Full hygiene complex (ultrasound + paste + Airflow) (service package) | 2 800 UAH |
| 014 | Professional Air Flow cleaning, 2 jaws | 1 800 UAH |
| 015 | Professional Air Flow cleaning (glycine), 2 jaws, Perio-Mate (service package) | 3 500 UAH |
| 016 | Full extended Perio hygiene complex (service package) | 4 000 UAH |
| 3. Whitening | ||
| 021 | Whitening with the Magic Smile system (service package) | 3 500 UAH |
| 022 | Whitening with the BEYOND system (service package) | 5 000 UAH |
| 023 | Delivery of 1 tray for home whitening (service package) | 3 000 UAH |
| 024 | Home whitening with the ART 10 system (all-inclusive, 10 syringes) | 15 000 UAH |
| 025 | Additional tube of gels (5 syringes) ART 10 | 3 000 UAH |
| 4. Restorations | ||
| 031 | Fiberglass post and core build-up (service package) | 2 500 UAH |
| 032 | Cosmetic restoration 1/3 (Asteria) (service package) (without microscope) | 3 300 UAH |
| 033 | Cosmetic restoration 1/2 (Asteria) (service package) (without microscope) | 3 800 UAH |
| 034 | Cosmetic restoration 2/3 (Asteria) (service package) (without microscope) | 4 200 UAH |
| 035 | Cosmetic restoration 1/3 (service package) (without microscope) | 3 000 UAH |
| 036 | Cosmetic restoration 1/2 (service package) (without microscope) | 3 500 UAH |
| 037 | Cosmetic restoration 2/3 (service package) (without microscope) | 3 900 UAH |
| 038 | Adhesive bridge placement (service package) (without microscope) | 5 000 UAH |
| 039 | ART restoration (service package) (without microscope) | 6 000 UAH |
| 040 | Pre-endodontic wall build-up (service package) | 1 800 UAH |
| 5. Endodontics | ||
| 051 | Post-and-core removal | 1 000 UAH |
| 052 | Treatment of 1 canal (primary) - service package | 5 500 UAH |
| 053 | Treatment of 2 canals (primary) - service package | 6 500 UAH |
| 054 | Treatment of 3 canals (primary) - service package | 8 500 UAH |
| 055 | Treatment of 4 canals (primary) - service package | 9 000 UAH |
| 056 | Treatment of 5 canals (primary) - service package | 10 000 UAH |
| 057 | Endodontic retreatment of a 1-canal tooth (service package) | 7 000 UAH |
| 058 | Endodontic retreatment of a 2-canal tooth (service package) | 8 000 UAH |
| 059 | Endodontic retreatment of a 3-canal tooth (service package) | 9 500 UAH |
| 060 | Endodontic retreatment of a 4-canal tooth (service package) | 10 500 UAH |
| 061 | Endodontic retreatment of a 5-canal tooth (service package) | 11 500 UAH |
| 062 | Perforation closure / use of MTA / Biodentine | 500 UAH |
| 063 | Emergency general dental care (medication + temporary filling) | 1 800 UAH |
| 064 | Use of a Dentsply endodontic instrument kit | 1 200 UAH |
| 065 | Vital pulpotomy with immature root apices | 2 500 UAH |
| 066 | Treatment of a multi-rooted tooth under a microscope (complexity 1) | 13 000 UAH |
| 067 | Treatment of a multi-rooted tooth under a microscope (complexity 2) | 15 000 UAH |
| 068 | Diagnostic endodontics, complexity 1 | 1 100 UAH |
| 069 | Diagnostic endodontics, complexity 2 | 2 500 UAH |
| 070 | Diagnostic endodontics, complexity 3 | 5 000 UAH |
| 071 | Removal of an instrument from a root canal | 3 000 UAH |
| 072 | Negotiation of 1 root canal with a microscope | 3 000 UAH |
| 073 | Negotiation of 2 root canals with a microscope | 6 000 UAH |
| 6. Periodontics | ||
| 081 | Closed curettage and medicated treatment of a periodontal pocket, 1 tooth | 450 UAH |
| 082 | Selective grinding of occlusal contacts | 200 UAH |
| 083 | Tooth splinting (service package) | 3 500 UAH |
| 084 | Course of periodontal treatment, 1-3 visits (service package) | 12 000 UAH |
| 085 | Periodontal charting | 600 UAH |
| 086 | Gum plasma therapy (1 procedure) | 2 500 UAH |
| 7. Prosthetics | ||
| 090 | Digital wax-up design, 1 tooth | 600 UAH |
| 091 | Cast post-and-core placement (service package) | 3 500 UAH |
| 092 | Budget zirconia crown placement (service package) | 8 000 UAH |
| 093 | Metal-free ART lithium disilicate crown placement (service package) | 13 500 UAH |
| 094 | Temporary acrylic crown placement (direct method) | 700 UAH |
| 095 | Temporary acrylic crown placement (milled) (service package) | 5 500 UAH |
| 096 | Zirconia post-and-core placement (service package) | 6 000 UAH |
| 097 | Artificial gingiva placement (1 unit) | 300 UAH |
| 098 | Ceramic crown, partial crown or veneer, E-max (service package) | 12 000 UAH |
| 099 | Zirconium oxide crown placement (service package) | 12 000 UAH |
| 100 | Crown removal | 500 UAH |
| 101 | Mock-up (1 jaw) (service package) | 2 000 UAH |
| 102 | Silicone block impression | 350 UAH |
| 103 | Fixation with temporary cement - 1 unit | 300 UAH |
| 104 | Fixation with permanent cement, category 1 - 1 unit, Fuji - Plus | 600 UAH |
| 105 | Permanent fixation with Vario-Link | 700 UAH |
| 106 | Bar on 6 implants with metal-ceramic teeth (12 teeth) | 150 000 UAH |
| 107 | Budget crown on an implant, stage 3 (service package) | 12 500 UAH |
| 108 | Milled acrylic crown on an implant (service package) | 8 500 UAH |
| 109 | Zirconia crown on an implant, stage 3 (service package) | 16 000 UAH |
| 110 | Temporary restoration on an SLM bar, All-on-4 (10 teeth) | 45 000 UAH |
| 111 | Temporary restoration on an SLM bar, All-on-6 (12 teeth) | 55 000 UAH |
| 112 | Zirconia prosthesis on a titanium bar, All-on-6 (12 teeth) (service package) | 190 000 UAH |
| 113 | Zirconia prosthesis on a titanium bar, All-on-5 (10-12 teeth) (service package) | 180 000 UAH |
| 114 | Zirconia prosthesis on a titanium bar, All-on-4 (10-12 teeth) (service package) | 176 000 UAH |
| 115 | Zirconia prosthesis on a titanium bar, All-on-7/8/10 (14 teeth) (service package) | 220 000 UAH |
| 116 | Prosthesis on an SLM bar + Ivoclar teeth (10-12 teeth) + attachment, 1 jaw (service package) | 75 000 UAH |
| 117 | Zirconia crown on a Straumann implant, stage 3 (service package) | 22 000 UAH |
| 118 | Milled acrylic crown on a Straumann implant (service package) | 10 000 UAH |
| 119 | Custom milled zirconium oxide abutment | 4 000 UAH |
| 120 | Acrylic prosthesis on an SLM bar on 2 implants | 45 000 UAH |
| Removable dentures | ||
| 121 | Relining of an acrylic partial denture | 2 500 UAH |
| 122 | Nylon cosmetic denture (immediate denture) | 7 000 UAH |
| 123 | Removable acrylic denture (service package) | 11 000 UAH |
| 124 | Removable nylon denture (service package) | 12 000 UAH |
| 125 | Clasp-retained framework denture, category 2 | 15 000 UAH |
| 8. Pediatric dentistry | ||
| 131 | Preventive check-up for a child | 500 UAH |
| 132 | Psycho-emotional preparation of a child | 500 UAH |
| 133 | Simple extraction of a baby tooth (service package) | 850 UAH |
| 134 | Complex extraction of a baby tooth (service package) | 1 300 UAH |
| 135 | Fluoride treatment (2 jaws) (service package) | 1 200 UAH |
| 136 | Children's hygiene (brush + paste) (service package) | 1 200 UAH |
| 137 | Professional hygiene for children, combined method (glycine, polishing) (service package) | 2 000 UAH |
| 138 | Medicated dressing (medication + filling), pediatric (service package) | 1 000 UAH |
| 139 | Composite filling, small (service package) | 1 500 UAH |
| 140 | Composite filling, medium (service package) | 1 800 UAH |
| 141 | Composite filling, large (service package) | 2 000 UAH |
| 142 | Fissure sealing, 1 tooth (service package) | 800 UAH |
| 143 | Endodontic treatment of a single-canal baby tooth (without filling) | 800 UAH |
| 144 | Endodontic treatment of a two-canal baby tooth (without filling) | 1 000 UAH |
| 145 | Endodontic treatment of a three-canal baby tooth (without filling) | 1 200 UAH |
| 146 | Vital pulpotomy with capping (service package with filling) | 2 600 UAH |
| 147 | Standard metal pediatric crown Kids Crown (service package with fixation) | 1 500 UAH |
| 9. Oral surgery services | ||
| 151 | Tooth extraction, category 1 (service package) | 1 600 UAH |
| 152 | Tooth extraction, category 2 (service package) | 2 000 UAH |
| 153 | Tooth extraction, category 3 (service package) | 2 800 UAH |
| 154 | Atypical extraction, category 1 (service package) | 3 000 UAH |
| 155 | Atypical extraction, category 2 (service package) | 4 000 UAH |
| 156 | Atypical extraction, category 3 (service package) | 5 500 UAH |
| 157 | Removal of a wisdom tooth bud, complexity category 1 (service package) | 6 000 UAH |
| 158 | Removal of a wisdom tooth bud, complexity category 2 (service package) | 6 500 UAH |
| 159 | Emergency surgical care (service package) | 2 000 UAH |
| 160 | Use of bone graft material | 3 000 UAH |
| 161 | Lip/tongue frenectomy (service package) | 3 000 UAH |
| 162 | Cystectomy with apicoectomy and retrograde filling (service package) | 7 500 UAH |
| 163 | Soft tissue coagulation | 400 UAH |
| 164 | Surgical examination (service package) | 500 UAH |
| 10. Implants | ||
| 171 | Use of an Anterior dermal membrane | 3 000 UAH |
| 172 | Use of a collagen membrane | 6 000 UAH |
| 173 | Use of an Osstem metal membrane | 7 500 UAH |
| 174 | Implant placement, stage 1, MegaGen AnyRidge (service package) | 19 000 UAH |
| 175 | Implant placement, stage 1, MegaGen AnyOne/Osstem (service package) | 14 000 UAH |
| 176 | Healing abutment placement, MegaGen AnyOne, AnyRidge, Osstem (service package) | 4 500 UAH |
| 177 | Temporary abutment placement, MegaGen AnyOne, AnyRidge, Osstem | 3 000 UAH |
| 178 | Closed sinus lift, complexity category I | 5 000 UAH |
| 179 | Closed sinus lift, complexity category II | 8 000 UAH |
| 180 | Closed sinus lift, complexity category III | 10 000 UAH |
| 181 | Open sinus lift, complexity category I | 15 000 UAH |
| 182 | Open sinus lift, complexity category II | 20 000 UAH |
| 183 | Open sinus lift, complexity category III | 30 000 UAH |
| 184 | Bone grafting, complexity category I | 15 000 UAH |
| 185 | Bone grafting, complexity category II | 20 000 UAH |
| 186 | Bone grafting, complexity category III | 30 000 UAH |
| 187 | Use of a multi-unit abutment | 5 500 UAH |
| 188 | Soft tissue grafting, complexity category I | 2 000 UAH |
| 189 | Soft tissue grafting, complexity category II | 3 000 UAH |
| 190 | Soft tissue grafting, complexity category III | 6 000 UAH |
| 191 | Use of a multi-unit abutment (Straumann) | 8 500 UAH |
| 192 | Implant placement, stage 1, Straumann BLC/TLC/BLX/TLX + cover screw (service package) | 30 000 UAH |
| 193 | Healing abutment placement, stage 2, Straumann (service package) | 5 500 UAH |
| 194 | Implant placement, stage 1, NEODENT (Straumann) Helix TI (service package) | 17 000 UAH |
| 195 | Implant placement, stage 1, NEODENT (Straumann) Acqua TI (service package) | 18 000 UAH |
| 196 | Healing abutment placement, Neodent, stage 2 (service package) | 5 000 UAH |
| 197 | Implant planning with a surgical guide (1 - 2 implants) (service package) | 8 000 UAH |
| 198 | Implant planning with a surgical guide (3 - 4 implants) (service package) | 10 500 UAH |
| 199 | Implant planning with a surgical guide (5 - 6 implants) (service package) | 14 000 UAH |
| 11. Orthodontics | ||
| 201 | Scheduled appointment | 300 UAH |
| 202 | Comprehensive orthodontic diagnostics (cephalometric analysis, axiography) (service package) | 7 000 UAH |
| 203 | Appliance adjustment (service package) | 850 UAH |
| 204 | Treatment with a TMJ splint | 10 000 UAH |
| 205 | Treatment with a muscle deprogrammer | 3 500 UAH |
| 206 | BIO-RAY mini-implant placement | 7 500 UAH |
| 207 | Laboratory appliance adjustment | 2 000 UAH |
| 208 | Treatment with auxiliary extraoral appliances (face mask, headgear) | 4 000 UAH |
| 209 | OSSTEM mini-implant placement (service package) | 6 000 UAH |
| 210 | Treatment with Invisalign aligners, USA | 6 000 USD |
| 211 | Treatment with CristaLine aligners, Germany | 3 000 € |
| 212 | Treatment with ONIX aligners (Ukraine), up to 10 trays (1 jaw) | 30 000 UAH |
| 213 | Occlusal overlays | 500 UAH |
| 214 | Treatment with ONIX aligners (Ukraine), up to 20 trays (1 jaw) | 60 000 UAH |
| 216 | Treatment with ONIX aligners (Ukraine), up to 30 trays (1 jaw) | 90 000 UAH |
| 217 | Aligner treatment planning (simple case) | 8 000 UAH |
| 218 | Aligner treatment planning (complex case) | 11 000 UAH |
| 219 | Laboratory repair of an orthodontic appliance | 3 500 UAH |
| Removable orthodontic appliances | ||
| 215 | Treatment with removable orthodontic appliances (children's plate, 1 jaw) | 10 600 UAH |
| Splint appliances | ||
| 220 | Orthodontic treatment with an LM-Activator | 6 000 UAH |
| Fixed orthodontic appliances | ||
| 221 | Fixation of a distalizing appliance with a screw and springs (service package) | 13 000 UAH |
| 222 | Fixation of a Pendulum appliance (service package) | 12 000 UAH |
| 223 | Fixation of a Hyrex appliance (service package) | 13 000 UAH |
| 224 | Fixation of a Marco Rossa appliance (service package) | 13 000 UAH |
| 225 | Fixation of an MSE appliance (service package) | 45 000 UAH |
| 226 | Fixation of a Space maker space maintainer | 5 000 UAH |
| 227 | Fixation of a Carriere MOTION appliance (service package) | 15 000 UAH |
| 228 | Removal of a fixed orthodontic appliance | 1 000 UAH |
| 229 | Fixation of a MARPE appliance (service package) | 60 000 UAH |
| Retention appliances | ||
| 231 | Fitting and delivery of a removable retainer tray (service package) | 4 500 UAH |
| 232 | Fitting and delivery of an Osamu retainer (two-layer tray, 1.0-2.5 mm thick) (service package) | 5 000 UAH |
| 233 | Bonding of a fixed metal retainer (1 tooth) | 350 UAH |
| 234 | Bonding of a fixed metal retainer (6 teeth) (service package) | 3 000 UAH |
| 235 | Metal braces, Ormco mini diamond (1 jaw) (service package) | 18 000 UAH |
| 236 | Metal braces, ID-Logical (1 jaw) (service package) | 16 000 UAH |
| 237 | Ceramic braces, Ormco/IDlogical/C-line (1 jaw) (service package) | 22 000 UAH |
| 238 | Self-ligating sapphire/ceramic braces, Ormco (1 jaw) (service package) | 33 000 UAH |
| 239 | Self-ligating metal braces, ORMKO DAMON Q (1 jaw) (service package) | 27 000 UAH |
| 240 | Replacement of elastic / metal ligatures, 1 jaw (service package) | 1 000 UAH |
| 241 | Standard archwire placement, 1 jaw (service package) | 1 500 UAH |
| 242 | Damon archwire placement | 1 500 UAH |
| 243 | Orthodontic spring placement | 500 UAH |
| 244 | Elastic chain, laceback (up to 4 links) (service package) | 1 000 UAH |
| 245 | Fitting of orthodontic elastics (intermaxillary) | 300 UAH |
| 246 | Orthodontic band placement | 1 000 UAH |
| 247 | Orthodontic band placement with palatal hooks | 1 000 UAH |
| 248 | Orthodontic bracket placement | 500 UAH |
| 249 | Bracket rebonding | 500 UAH |
| 250 | Bonding of 1 bracket (metal) | 1 000 UAH |
| 251 | Bonding of 1 bracket (ceramic) | 1 000 UAH |
| 252 | Bonding of 1 bracket (self-ligating metal) | 1 500 UAH |
| 253 | Bonding of 1 bracket (self-ligating ceramic) | 1 800 UAH |
| 254 | Braces removal (1 jaw) | 3 000 UAH |
| 255 | Retainer removal (1 jaw) (service package) | 1 500 UAH |
| 256 | Mini-implant re-placement | 1 000 UAH |
| 257 | Orthodontic button placement | 300 UAH |
| 12. Treatment under a microscope | ||
| 261 | Use of a microscope during treatment, 1.5 hours | 1 000 UAH |
| 262 | Removal of an instrument from a root canal | 3 000 UAH |
| 263 | Use of a microscope during treatment (2 hours) | 1 200 UAH |
| 264 | Use of a microscope during treatment (1 hour) | 700 UAH |
| 13. Treatment under sedation | ||
| 271 | Sedation, 1 hour | 5 500 UAH |
| 272 | Anesthesiologist consultation | 900 UAH |
| 273 | Sedation, 30 minutes | 3 000 UAH |
| 15. Diagnostics | ||
| 281 | Panoramic X-ray (OPG) | 400 UAH |
| 282 | Periapical X-ray (1-2), digital sensor | 200 UAH |
| 283 | CT scan (3D examination), 2 jaws | 1 200 UAH |
| 284 | CT scan of a segment (2-3 teeth) | 650 UAH |
| 285 | Cephalometric X-ray, frontal/lateral view | 650 UAH |
| 286 | Cephalometric X-ray, frontal view + lateral view | 1 000 UAH |
| 287 | CT scan of the jaw joint (TMJ) | 700 UAH |
| 288 | CT scan of the jaw joint (TMJ) (right + left) | 1 100 UAH |
| 289 | 3D scan (1 jaw) | 1 000 UAH |
| 290 | 3D scan (2 jaws) | 2 000 UAH |
| 291 | Zebris axiography (axiography + scan + report) | 7 000 UAH |
| 16. Hygiene products | ||
| 500 | Curaprox "ultrasoft" toothbrush, item CS5460-Ts | 300 UAH |
| 501 | Curaprox "supersoft" toothbrush, item CS3960-Ts | 300 UAH |
| 502 | Curaprox Smart children's toothbrush, item CS Smart-Ts | 300 UAH |
| 503 | Curaprox "single&sulcular" single-tuft brush, 6 mm, in polyethylene, item CS1006 Ts | 300 UAH |
| 504 | Curaprox orthodontic toothbrush with a "groove", item CS5460Ts"ortho" | 300 UAH |
| 505 | Curaprox "Enzycal 1450 ppm" enzyme toothpaste, 75 ml, item Enzycal 1450 ppm | 450 UAH |
| 506 | Curaprox travel set, item TSBY/Travel Set | 650 UAH |
| 507 | "Curaprox" children's toothpaste with fluoride, 6+ years. Watermelon. Item TPkids1450W | 400 UAH |
| 508 | Tongue scraper (single arch), item CTC201 | 200 UAH |
| 509 | Tea tree oil toothpaste (0.75%), fluoride-free, TEBODONT, item 11.3489 | 600 UAH |
| 510 | Tea tree oil toothpaste (0.75%), with fluoride, TEBODONT, item 11.3487 | 600 UAH |
| 511 | Tea tree oil mouthwash, fluoride-free, TEBODONT, item 11.3479 | 900 UAH |
| 512 | Tea tree oil mouthwash, with fluoride, TEBODONT, item 11.3478 | 900 UAH |
| 513 | Biorepair Plus "Total Protection" toothpaste, barcode 8017331091142 | 350 UAH |
| 514 | Biorepair "Pro White" Plus toothpaste, barcode 8017331055380 | 350 UAH |
| 515 | Biorepair "Peribioma" toothpaste, barcode 8017331097182 | 350 UAH |
| 516 | GUM ORTHO gel toothpaste, 75 ml, item 3080EPI | 250 UAH |
| 517 | GUM ACTIVITAL toothpaste, 75 ml, item 6050EPSCB | 250 UAH |
| 518 | GUM SENSIVITAL+ toothpaste, 75 ml, item 6070EPID | 250 UAH |
| 519 | GUM BIO toothpaste, 75 ml, item 7020DSCPL | 250 UAH |
| 520 | Biorepair "ParodontoGel" toothpaste, barcode 8017331092248 | 350 UAH |
| 521 | Biorepair "Intensive Night Repair" toothpaste, barcode 8017331097168 | 350 UAH |
| 522 | Biorepair "Fast Sensitive Repair Advanced" toothpaste, barcode 8017331095416 | 350 UAH |
| 523 | Biorepair "Junior" children's toothpaste, 6-12, barcode 8017331097311 | 300 UAH |
| 524 | Gum TravLer interdental brush, 1.4 mm (burgundy) | 40 UAH |
| 525 | Gum TravLer interdental brush, 0.9 mm (orange) | 40 UAH |
| 526 | Gum Ortho wax, standard (trial) | 100 UAH |
| 527 | Plaque disclosing tablets (12 pcs), item PCA223 | 350 UAH |
| 528 | Curaprox "single&sulcular" single-tuft brush, 9 mm, in polyethylene, item CS1009 Ts | 300 UAH |
| 529 | Tongue scraper (double arch), item CTC202 | 200 UAH |
| 530 | Biorepair "Total Protective Repair" toothpaste, 75 ml, barcode 8017331048429 | 350 UAH |
| 531 | Biorepair "Gum Protection" toothpaste, 75 ml, barcode 8017331054192 | 350 UAH |
| 532 | Biorepair "Fast Sensitive Repair" toothpaste, 75 ml, barcode 8017331048443 | 350 UAH |
| 533 | "Curaprox" children's toothpaste with fluoride, 2+ years. Strawberry. Item TPkids950S | 400 UAH |
| 534 | Biorepair Plus "Gum Care" mouthwash, 500 ml, barcode 8017331060735 | 600 UAH |
| 535 | Biorepair Plus "Professional Protective Repair" Advanced mouthwash, 500 ml, barcode 8017331098837 | 600 UAH |
| 536 | CPS Prime Start mixed pack interdental brush set (CPS06-011 + UHS409 and UHS470), item CPS Prime Start Mixed | 480 UAH |
7. Procedure for acceptance of services
7.1. Acceptance and handover of the Services provided is carried out orally or, at the request of either Party, by executing a Certificate of services rendered (hereinafter, the Certificate), which is drawn up by the Provider in two copies and given to the Patient for signing.
7.2. The Patient must sign both copies of the Certificate or provide a written reasoned refusal to sign it.
7.3. If the Patient has not provided a written reasoned refusal to sign the Certificate, the Service is deemed properly provided by the Provider and properly accepted by the Patient.
7.4. If there is a written reasoned refusal to sign the Certificate, the Provider shall review such refusal within 10 (ten) calendar days and notify the Patient in writing of the results of the review. If the Patient's refusal is justified, the Parties draw up a bilateral claim report listing the necessary corrections and the time frames for completing them.
7.5. If several Services have been provided to the Patient, the Provider has the right to draw up one Certificate listing all the Services provided.
8. Rights and obligations of the patient
8.1. The Patient has the right:
8.1.1. to accede to this Agreement on the terms offered by the Provider;
8.1.2. to receive, before ordering the Services, complete information about the medical services provided by the Provider;
8.1.3. to agree with the Provider on the estimated cost of the Services by signing the Treatment plan;
8.1.4. to receive Services of proper quality;
8.1.5. to receive reliable and complete information about their state of health, including the right to review the relevant medical records concerning their health kept by the Provider;
8.1.6. to receive reliable information about contraindications, possible complications and treatment methods;
8.1.7. to choose a treatment method in accordance with the attending doctor's recommendations, if the doctor has proposed several treatment plan options, after reviewing the examination results, the diagnosis, the treatment methods, the associated risks, the advantages and disadvantages of the different treatment plans, and possible complications;
8.1.8. to request a change of the attending doctor (if the Provider has other doctors with the relevant qualifications);
8.1.9. if the Treatment plan and the preliminary estimated cost of the Services change during treatment, the Patient may, at their choice:
(a) agree to the new/additional Treatment plan and agree on its cost;
(b) refuse the proposed changes and continue treatment on the previously agreed terms;
(c) terminate the Agreement and settle payment for the Services actually provided.
8.1.10. to confidentiality of their state of health, the fact of seeking medical care, the diagnosis, and the information obtained during their medical examination;
8.1.11. to have defects in the Service provided remedied during the warranty period;
8.1.12. to contact the Provider with suggestions, applications, feedback, etc. regarding the Services provided;
8.1.13. to refuse to receive a Service (part of a Service) at any time during the term of the Agreement, after first paying for all Services actually provided by the time of refusal.
8.2. The Patient must:
8.2.1. before concluding the Agreement, read the Provider's rates, the Rules and the warranty obligations;
8.2.2. arrive at the dental office on time on the date and at the time of the Services;
8.2.3. notify the dental office in advance if it is objectively impossible to attend an appointment or procedures;
8.2.4. strictly comply with the Provider's Rules while on the premises of the dental office;
8.2.5. before the Services begin, inform the attending doctor of all medicines the Patient takes, as well as all known diseases, defects, allergic or specific reactions to medicines and food, and other material information about their state of health;
8.2.6. follow the attending doctor's oral or written instructions and recommendations accurately and on time, adhere to the Treatment plan, and attend the scheduled additional examinations, follow-up and preventive check-ups on time;
8.2.7. provide originals or copies of documents containing information about their state of health that the Provider needs to provide the Services;
8.2.8. inform the attending doctor of any improvement or deterioration in their well-being, the appearance or disappearance of symptoms and other information about changes in their state of health during the course of treatment;
8.2.9. accept the Services of proper quality provided and sign the Certificates;
8.2.10. pay the cost of the Services in the manner and on the terms set out in this Agreement;
8.2.11. pay the cost of unagreed additional Services provided by the Provider to avoid negative consequences for the Patient's life or health;
8.2.12. read the informed consents to diagnostics, treatment and anesthesia in Annex 1 to this Agreement and sign the Provider's questionnaires and survey forms;
8.2.13. follow the rules for using the treatment appliances installed;
8.2.14. not self-medicate.
8.2.15. Accept or refuse the proposed Treatment plan within one month from the date of reviewing it. If the Patient returns to treatment more than a month later, the treatment plan may be reviewed and its cost adjusted.
8.2.16. In the event of claims regarding the quality of treatment, agree to an expert review, and if the expert review does not establish poor-quality treatment, reimburse the Provider for the cost of the review.
9. Rights and obligations of the provider
9.1. The Provider has the right:
9.1.1. to amend this Agreement and the list of Services, and to change the price of each Service;
9.1.2. to run promotions and grant discounts and additional benefits on the Services;
9.1.3. to receive payment for the Services provided in the manner provided for by this Agreement;
9.1.4. to process personal data and other information about the Patient in accordance with the requirements of the legislation of Ukraine on personal data protection;
9.1.5. if necessary, with the Patient's prior approval, to make changes to the Treatment plan;
9.1.6. to independently determine and assign the attending doctors who will provide the Services to the Patient;
9.1.7. in the event of emergencies, unforeseen situations or complications during medical interventions, to independently determine the scope of all necessary and possible measures to address them;
9.1.8. to provide incomplete information about the Patient's state of health and to restrict the Patient's access to certain medical records if information about the Patient's illness may worsen their health or harm the treatment process;
9.1.9. to make audio recordings of telephone conversations with the Patient;
9.1.10. to take photos and/or videos of the process of providing the Services and subsequently use the depersonalized results of such recording for advertising, marketing, educational and other purposes that do not contradict the legislation of Ukraine;
9.1.11. to reschedule a visit in the event of the attending doctor's unforeseen absence or, where possible, to assign another attending doctor to carry out treatment with the Patient's consent;
9.1.12. if the Patient is late, to unilaterally change the time of the Services or cancel such Services;
9.1.13. to refer the Patient to other specialists, including at another healthcare institution, to clarify the diagnosis and choose the optimal treatment plan;
9.1.14. not to start (or to suspend) the provision of the Services in the following cases:
(a) the Patient refuses to sign the informed consents and/or questionnaires or to fill in the medical history (health questionnaire);
(b) the Patient has an outstanding debt for the Services (until such debt is paid in full);
(c) during the examination, contraindications to implant placement are found that may affect the effectiveness of this complex method of correcting defects of the dentition;
(d) the Patient refuses to provide truthful information about their state of health or to read (and confirm by signature) the statements of the Provider's medical and legal documentation;
(e) during the examination, the Patient is found to have a disease (pathology) that cannot be treated in the dental office due to licensing restrictions, the qualifications of the medical staff or the technical equipment, or the Patient refuses treatment of such pathology, if this makes it impossible to provide the Services under the Treatment plan;
(f) the Patient is under the influence of alcohol or drugs or in another unwell condition that prevents the provision of quality Services;
(g) the Patient fails to attend on the set date and at the set time to receive the relevant Services;
9.1.15. to refuse to provide the Services at any time (provided that such refusal does not threaten the Patient's life) in the following cases:
(a) the Patient has provided incomplete and/or inaccurate information about their identity and/or state of health;
(b) there are medical contraindications to treatment using the methods determined by the Parties;
(c) the Patient refuses to undergo the examinations required for further treatment;
(d) the Patient insists on the use of medicines or methods of diagnostics and treatment that are not approved for use in Ukraine;
(e) the Patient fails to follow the instructions or treatment schedule set by the attending doctor;
(f) the Patient violates the Rules of stay and service of patients in the dental office.
9.2. The Provider must:
9.2.1. at a time agreed with the Patient, carry out an initial examination of the Patient to establish a preliminary diagnosis, the scope of treatment required and the estimated cost of treatment, and inform the Patient of the results;
9.2.2. if additional examination methods are needed to establish a final diagnosis, carry them out, and if this is not possible, inform the Patient and refer them for examination to another healthcare institution or specialist;
9.2.3. provide Services of proper quality in accordance with the final diagnosis, the Treatment plan and the cost estimate agreed by the Parties;
9.2.4. ensure that the Patient receives all necessary Services provided for by the Agreement and the agreed Treatment plan;
9.2.5. create proper and safe conditions for the Patient's stay in the dental office;
9.2.6. ensure the most rational treatment methods in accordance with medical indications;
9.2.7. inform the Patient of circumstances that may arise and lead to an increase in the scope of the Services, and of possible risks and complications that may arise in the course of providing the Services;
9.2.8. if changes occur during treatment, agree with the Patient on an additional or new Treatment plan and its estimated cost;
9.2.9. give the Patient medical prescriptions and recommendations after the Service is provided;
9.2.10. at the Patient's request, provide information about the Provider's working hours and the terms and procedure for providing the Services;
9.2.11. after treatment is completed, provide at the Patient's request an extract from the medical record, copies of examination results, certificates as agreed, etc.;
9.2.12. maintain absolute confidentiality of information about the Patient's state of health, the results of medical examinations and check-ups, and the intimate and family aspects of the Patient's life;
9.2.13. use medicines and medical devices approved for use in Ukraine;
9.2.14. keep and store medical records and reports in accordance with the requirements of the legislation of Ukraine.
10. Implants
10.1. Implant placement surgery is carried out in two stages:
- Stage 1: placement of the intraosseous part of the implant;
- Stage 2: (approximately 3 - 6 months later) placement of a healing abutment, and then, 10- 20 days later, of the abutment.
10.2. Implant placement is a less traumatic procedure than tooth extraction. During the surgery, which is performed under anesthesia, Patients experience almost no discomfort.
10.3. The main advantages of implants over conventional prosthetic methods are:
- solving the problem of poor retention of removable dentures (a full removable denture can be fixed on 2 or 4 implants) or doing away with removable dentures entirely (when a sufficient number of implants is placed);
- the possibility of keeping the teeth adjacent to a gap in the dentition intact, as well as achieving adequate functional load and preventing overload of these teeth;
- if necessary, the outer (crown) part of the implant can be replaced.
10.4. Besides advantages, implants also have disadvantages:
a) the need for surgery;
b) lengthy and complex treatment;
c) possible serious complications;
d) the long-term result of treatment and the cosmetic result are difficult to predict.
10.5. Possible complications include: osteomyelitis (inflammation of bone tissue), bone necrosis (death of bone), penetration (damage to, or perforation of, the maxillary sinus and the mandibular canal), increased tooth mobility, which may make extraction necessary.
After surgery, some Patients may experience gum inflammation or develop temporomandibular joint pathology during recovery, with consequences such as: headache radiating to the neck and facial muscles, fatigue of the chewing muscles, possible swelling, changes in the mucous membrane at the surgical site, numbness of the lip, tongue, cheek and teeth, slow healing, allergic reactions to the medicines used, etc.
11. Quality of services
11.1. The Services are provided by the medical staff of the Provider's dental office, who have the necessary specialized education and meet the uniform qualification requirements under the legislation of Ukraine. Certain types of Services may be provided by different medical specialists of the Provider.
11.2. The Services are provided in accordance with the industry standards in healthcare and/or the medical care protocols approved by the Ministry of Health of Ukraine.
11.3. The quality of the Services provided must meet the requirements of the legislation of Ukraine.
11.4. The Services must be safe for the Patient's health.
11.5. Quality control of medical care is carried out in the cases, in the manner and within the time frames provided for by the legislation of Ukraine
12. Warranty terms
12.1. The Provider guarantees the quality of the Services provided. The warranty applies to the types of Services on the list approved by the Provider. Detailed information about the Provider's warranty obligations is available in the Consumer Corner (folder) and on the Provider's official website in the Warranty Policy.
12.2. Where, when agreeing the Treatment plan, the Patient insists on medical interventions whose positive results are highly doubtful or whose effect will not be lasting, or where the Patient wishes to satisfy non-standard cosmetic preferences, no warranty obligations are issued, and the Patient gives the Provider a written statement waiving the warranty obligations and acknowledging that they have been informed of the possible negative consequences.
12.3. All defects, deficiencies and other shortcomings of the Services provided that the Patient discovers during the warranty period are remedied by the Provider free of charge within the period agreed by the Parties, provided that:
12.3.1. the Patient has followed all of the doctor's recommendations, including dietary restrictions and oral hygiene requirements;
12.3.2. the Patient has followed the rules for using the result of the Services, including an orthodontic appliance, a restored tooth, etc., and there have been no injuries or mechanical damage;
12.3.3. the Patient has attended appointments on time to continue treatment;
12.3.4. the Patient has attended the scheduled follow-up check-ups;
12.3.5. the Patient has contacted the dental office immediately, no later than three days after discovering the defects, to have them remedied.
12.4. If the Patient fails to meet any of the conditions set out in clause 12.3 of this Agreement, the Provider's warranty obligations cease and the Patient loses the right to make claims related to defects in the Services provided during the warranty period.
12.5. The warranty does not cover normal wear or damage caused by abnormal or improper use, negligence or accident.
12.6. The warranty does not cover endodontic treatment.
12.7. No refunds are given for orthodontic and prosthetic appliances made individually for a specific Patient.
13. Patient's personal data
13.1. In accordance with the Law of Ukraine "On Personal Data Protection", the Provider notifies the Patient that their personal data is processed in the course of performing this Agreement.
13.2. The Provider is the personal data controller.
13.3. Personal data is collected for the purposes of healthcare, establishing a medical diagnosis, providing care or treatment, or providing medical services (clause 6, part 2, Article 7 of the Law of Ukraine "On Personal Data Protection").
13.4. The composition and content of the personal data processed by the Provider:
13.4.1. general data (including, but not limited to: surname, first name, patronymic, gender, date and place of birth, registered address and place of residence, marital status, contact details);
13.4.2. special data relating to the person's state of health (including, but not limited to: the fact of seeking medical care, medical information about the person containing not only information about their state of health but also their medical history, proposed examinations and treatment measures, the prognosis of possible disease progression, the existence of a risk to life and health, information about a disability group, genetic data, etc.).
13.5. The Patient has the following rights in the field of personal data protection:
13.5.1. to know the sources of collection and the location of their personal data, the purpose of its processing, and the location or place of residence (stay) of the personal data controller;
13.5.2. to receive information about the terms of access to personal data, in particular information about the third parties to whom personal data is transferred;
13.5.3. to access their personal data;
13.5.4. to receive, no later than 30 calendar days from the date of receipt of a request, except in cases provided for by law, a response as to whether their personal data is being processed, and to receive the content of such personal data;
13.5.5. to submit a reasoned request to the Provider objecting to the processing of their personal data;
13.5.6. to submit a reasoned request for the Provider to change or destroy their personal data if this data is processed unlawfully or is inaccurate;
13.5.7. to protection of their personal data from unlawful processing and accidental loss, destruction or damage due to intentional concealment, failure to provide or late provision of the data, and to protection from the provision of information that is inaccurate or defames the honor, dignity and business reputation of an individual;
13.5.8. to file complaints about the processing of their personal data with the Commissioner or a court;
13.5.9. to use legal remedies in the event of a violation of personal data protection legislation;
13.5.10. to know the mechanism of automated processing of personal data;
13.5.11. to protection from an automated decision that has legal consequences for the patient.
13.6. Patients' personal data is stored in the form of card files and/or local electronic databases.
13.7. The Provider undertakes to ensure the confidentiality and security of the Patient's personal data during its processing. The Provider's employees process the Patient's personal data solely in connection with the performance of their professional duties and undertake not to disclose personal data entrusted to them or that became known to them in connection with the performance of their professional, official and employment duties.
13.8. The Provider may transfer Patients' personal data to prosecution authorities, law enforcement and judicial bodies, guardianship authorities, the medical and social expert commission (MSEC), the Social Insurance Fund, etc., solely to the extent necessary for them to exercise their powers.
13.9. Lawyers have the right to access the personal data only of those Patients who are their clients, and only if these clients have consented to such transfer. Personal data is transferred to other persons only with the consent of the Patient or their legal representative (parents, guardian or custodian). Depersonalized personal data that does not allow a person to be identified may be transferred for scientific and statistical purposes.
13.10. The Patient consents to the Provider using the contact details they have provided to inform the Patient and communicate with the Patient; to send messages of a medical, informational and/or advertising nature; and to send messages whose text may contain personal and confidential information about the Patient. At the Patient's written request, the Patient's contact details are removed from the mailing list for informational and advertising messages.
14. Confidentiality
14.1. Under this Agreement, information about the fact that the Patient sought medical care, the established diagnosis, the list of Services provided, and other information that is confidential (restricted-access) information under current legislation is deemed confidential.
14.2. The Provider undertakes to maintain the confidentiality of information received in the course of performing this Agreement.
14.3. The Provider declares that the confidentiality obligations set out in this section are indefinite and remain in force after the expiry of this Agreement.
15. Liability of the parties
15.1. For non-performance or improper performance of their obligations, the Parties are liable in accordance with the current legislation of Ukraine and this Agreement.
15.2. The Patient is responsible for the accuracy of the information provided about their health, for following the doctor's recommendations, and for timely payment for the Services provided.
15.3. The Provider is responsible for the quality and safety of the Services provided.
15.4. In the event of late payment for the Services provided, the Provider has the right to demand that the Patient pay a penalty of twice the discount rate of the National Bank of Ukraine on the amount of the actual debt for each day of delay, and for a delay of more than 30 (thirty) days, to additionally demand that the Patient pay a fine equal to the amount of the debt.
15.5. The following are not indicators of improper quality of the Services provided by the Provider:
15.5.1. complications and other side effects of an intervention that arose due to the biological characteristics of the Patient's body and whose likelihood cannot be fully excluded by existing knowledge and technology, provided that the Services were provided in compliance with all necessary actions and conditions required for services of this type;
15.5.2. possible discomfort caused by the specifics of medical methods and resulting from the body's reaction to the physical or chemical effects of medications, which passes within a reasonable time and of which the Patient was informed in advance by the attending doctor;
15.5.3. complications that occurred after the Services were provided as a result of the Patient's gross failure to follow (violation of) the recommendations given by the attending doctor.
15.6. The Provider is released from liability for the result of the Services provided and for harm caused to the Patient's health in the following cases:
15.6.1. the Patient fails to follow the prescriptions and recommendations of the attending doctor or the Treatment plan;
15.6.2. the Patient fails to attend, or is late for, scheduled appointments or follow-up medical check-ups;
15.6.3. the Patient refuses to continue treatment and/or terminates the Agreement early;
15.6.4. the Patient fails to report, or reports late, material information about their state of health (medical history) or existing harmful habits, or knowingly provides false information;
15.6.5. the Patient receives medical care at other healthcare institutions or from other medical specialists;
15.6.6. the Patient fails to inform the doctor in time of complications that arose during the term of the Agreement;
15.6.7. the Patient uses medicines and medical devices of improper quality or ones not prescribed by the Provider's doctors;
15.6.8. the Patient develops an allergy or intolerance to medications or materials approved for use;
15.6.9. the Patient develops diseases or pathologies unrelated to the provision of services under this Agreement.
15.7. The Patient has been informed that modern medicine is not an exact science, and therefore diagnostics and treatment cannot guarantee an exact and positive result. The Patient understands that, due to the limitations of modern medicine, the complexity of diagnosing and treating certain diseases, and the individuality and uniqueness of each Patient's body, the Services offered by the Provider may not produce the expected result or may even cause a deterioration in the Patient's health or atypical reactions and complications that are not covered by industry medical standards (protocols) and are not described in the specialized literature.
16. Force majeure
16.1. The Provider is released from liability for non-performance or improper performance of obligations under this Agreement in the event of force majeure circumstances that did not exist at the time the Agreement was concluded and arose beyond the control of the Parties (accident, catastrophe, natural disaster, epidemic, epizootic, quarantine, war, military action, civil unrest, strike, terrorist actions or acts, anti-terrorist operations, fires, lightning strikes, explosions, power outages, interruptions in the supply of natural gas or drinking water, equipment breakdown, temporary incapacity of the Provider's doctors or other medical staff, etc.).
16.2. The Patient is released from liability for non-performance or improper performance of obligations under this Agreement in the event of force majeure circumstances that did not exist at the time the Agreement was concluded and arose beyond the control of the Parties (accident, catastrophe, natural disaster, epidemic, epizootic, quarantine, war, military action, civil unrest, strike, terrorist actions or acts, anti-terrorist operations, fires, lightning strikes, explosions).
16.3. A Party that is unable to perform its obligations under this Agreement due to force majeure must, where possible, immediately, but no later than within 3 (three) calendar days from the occurrence of such circumstances, notify the other Party.
17. Dispute resolution
17.1. In the event of disputes or disagreements, the Parties undertake to resolve them through mutual negotiations and consultations.
17.2. If the Parties fail to reach agreement, disputes (disagreements) are resolved in court in accordance with the legislation of Ukraine.
18. Amendments to the agreement
18.1. Amendments to this Agreement are made by the Provider unilaterally and published on the Provider's website and in paper form in the Provider's dental office, at the reception desk and/or in the Consumer Corner (folder). If there are discrepancies between the terms of this Agreement published on the Provider's website and those in paper form in the Provider's dental office, the paper copy prevails.
18.2. If this Agreement is amended (including if the prices for the Services change), the Provider must notify Patients 30 days before the expected date of the changes and/or new prices taking effect by posting a notice on the website and at the reception desk of the dental office. A notice of the introduction of new prices must also be displayed in the dental office for 2 months from the date they take effect.
18.3. If the Patient does not agree with the amendments to the Agreement, the Patient must terminate the Agreement within one week from the moment they learned or could have learned of the amendments. Continued use of the Services indicates the Patient's agreement with the amendments to the Agreement.
19. Term of the agreement and other terms
19.1. This Agreement enters into force on the date of its conclusion and is valid indefinitely, until terminated by either Party in the manner established by the Agreement.
19.2. All time frames for the provision of the Services during the performance of the Treatment plan are approximate and may change depending on the Patient's state of health and other objective or subjective circumstances.
19.3. This Agreement is terminated in the following cases:
19.3.1. by mutual agreement of the Parties, including by concluding an Additional agreement on termination of the Agreement;
19.3.2. at the Patient's initiative, by submitting a written application to the Provider no later than 10 days before the intended date of termination of the Agreement. The Agreement is deemed terminated on the date specified in the application;
19.3.3. at the Provider's initiative, if the Patient violates the terms of the Agreement and/or the Rules, provided that all necessary actions are taken to prevent any deterioration in the Patient's health as a result of such refusal. The Provider informs the Patient in writing of the reasons for withdrawing from the Agreement and the date from which the Agreement is deemed terminated. If the Patient cannot be reached, the notice of termination is sent by letter to the address specified in the Agreement. The Agreement is terminated on the date specified in the Provider's notice.
19.4. The Parties unconditionally agree that the Patient's details are the information provided by the Patient when filling in the Provider's relevant questionnaires containing the Patient's personal data, or when the Treatment plan and medical record are drawn up.
19.5. The Patient understands and agrees that all information posted on the Provider's online resources is for information and guidance only and cannot be interpreted as medical information or as an instruction for its application to the Patient personally.
19.6. The Rules of stay and service of patients in the dental office and the Provider's current rates for medical services are approved by the Provider, posted on the website and in the Consumer Corner (folder) in the dental office, and made available for review at the Patient's first request.
19.7. On all documents related to the conclusion and performance of this Agreement that require the Patient's signature, the Patient must write their surname and initials by hand next to their signature.
20. Additional arrangements between the parties
20.1. In addition to the Provider and the Patient, a Third party may also be a party to this Agreement, with the consent of the Patient and the Third party themselves. The Patient's legal representative is not considered a Third party.
20.2. When a Third party becomes a party to the Agreement, the Provider has the right to require such person to present documents confirming their authority to perform certain actions on behalf of the Patient.
20.3. A Third party is considered to be accompanying the Patient and may perform actions or receive information only with the Patient's consent, which is recorded in a separate protocol.
21. Provider's details
EURO ZET LLC
EDRPOU 43649265
Account UA66 305299 00000 26000035004085
Bank: JSC CB "PRIVATBANK"
21 Levka Lukianenka St, building 4, Kyiv
+380986611099